Burn Tucker Lachaîne is a firm that acts for plaintiffs in personal injury and long-term disability claims. It doesn't represent insurance companies. Its sole focus is working for injured people and their families as they find their way through the insurance system.
Colleen Burn, Laurie Tucker and Éliane Lachaîne founded the bilingual firm in 2014. It's based in Ottawa, with offices in Toronto, Waterloo and Hawkesbury. Injury clients come to it from all over Ontario, and disability clients from every part of the country.
The first consultation is free, and it can be held in French or English. In most cases the firm can offer a contingency retainer, which means you'd owe nothing until your case settles or you win at trial. If you can't leave home or the hospital, a meeting can be arranged there, or your case can be handled virtually.
History
Colleen Burn joined Doucet McBride LLP in 1995 and was a partner there from 1996 to 2013. The practice's earlier name was Burn Tucker Personal Injury Lawyers of Doucet McBride LLP.
In 2014 Colleen Burn, Laurie Tucker and Éliane Lachaîne formed a new firm that served personal injury clients exclusively, and from the start its sole focus was helping people and their families after a life changing accident. Some of the support team goes back further. One member has worked as a law clerk since 1985 and with this injury team since 1997, and another, a law clerk since 1994, has worked with the team since 2007.
The firm has represented many clients with catastrophic injuries, including spinal cord injuries, brain injuries and disfigurement. Car crash claims and claims from other road accidents have been part of its work for over two decades.
Burn Tucker Lachaîne pursues accident benefits claims to the fullest. A part-time consultant with more than 30 years in accident benefits helps its lawyers, clerks and clients with every part of those claims. Partner Laurie Tucker persuaded the Licence Appeal Tribunal to reconsider its decision and approve attendant care benefits for a person who survived a car crash.
Its disability team represents clients across the country, including people with conditions that are often hard to prove, from mental health conditions and chronic pain to Long Covid and other post viral syndromes. It also takes on denied claims under HOODIP, the plan for healthcare workers, and under CAF/SISIP coverage for Canadian Armed Forces members.
Life insurance cases in Ontario and elsewhere in Canada are handled by its litigation lawyers, and the team also challenges denied critical illness, accidental death and dismemberment, and long-term care claims. Not every gap in disclosure on an insurance application is material to the risk the insurer took on, and the lawyers know where to get the underwriting evidence needed to dispute that kind of denial. When a claim's been refused over errors in the insured person's application, they'll explore compensation from both the insurer and the agent the insured person relied on to protect their interests.
The Law Society of Ontario requires lawyers who offer contingency retainers to publish their maximum fee percentage. Here the maximum is 30%, though that doesn't mean 30% is charged in every case. The firm's policy is that there's never any pressure to move forward. In most cases it covers all of a file's expenses, disbursements included, until the case ends, and it won't ask you to fund those costs or take out a loan to pay for them. (Fees as of October 2026.)
Milestones & recognition
In May 2023 partner Laurie Tucker became the new president of the Ontario Trial Lawyers Association's board of directors.
All three partners are certified by the Law Society of Ontario as specialists in civil litigation.
Laurie Tucker received the Regional Senior Justice Award in 2010, then the Ontario Trial Lawyers Association's Women's Caucus Award in 2013 and its Distinguished Service Award in 2016.
Senior associate Alison Gilmour is recognized in The Best Lawyers in Canada (2027 Edition) for Insurance Law.
In the community
Laurie Tucker worked with OTLA in 2008 to bring its Helmets on Kids program to Ottawa, and the firm still runs it every year. The program has helped raise more than $85,000 and handed out more than 6,500 helmets to elementary school children in Ottawa and Eastern Ontario.
In October 2017 the firm was presenting sponsor, with co-sponsor Modern OT, of an eleventh annual fundraising event that raised almost $30,000 for the Brain Injury Association of the Ottawa Valley. In October 2023 the firm and Modern OT presented the association's 16th Annual Fall Fundraiser.
The team has sponsored and taken part in Vista Centre's 14th annual Brain Injury Awareness Day and the 12th annual Fleming Fitness Golf Tournament. For an 11th year it also sponsored the Cornwall Police Service's Bikes and Badges event, where kids got helmets, bike checks and lessons on cycling safety and the rules of the road.
The firm sponsored Spinal Cord Injury Ontario's second Water Ski Clinic, run with Ski Ability Ottawa, which took 10 participants onto the Rideau River.
Earlier sponsorships include the Ottawa Hospital Rehabilitation Centre Volunteer Association's Spring into Motion auction and dinner in 2019, and the March 2014 Ottawa Children's Gala, which backed CHEO's Plan-It Safe program against preventable childhood injuries.
Several lawyers volunteer their legal work: Colleen Burn with REACH and Law Help Ontario, Krista Potter with Pro Bono Law Ontario, and Priya Shah with Pro Bono Ontario since 2024.
Affiliations & connections
Ontario Trial Lawyers Association: Colleen Burn is a member of the Ontario Trial Lawyers Association and regularly takes part in and presents at continuing legal education programs.
Spinal Cord Injury Ontario: Spinal Cord Injury Ontario is one of the Ottawa based non-profits, working to prevent catastrophic brain and spinal cord injuries, that the firm's partners contribute to.
1992–2024 · median 23 years in practice 6 of 6 lawyers
Law schools
Osgoode Hall Law School, Queen's University, Université de Moncton, University of Ottawa, University of Sussex, University of Western Ontario 6 of 6 lawyers
Alta Vista Drive is the main north to south street of the city's Alta Vista Ward. It took that name after Ottawa annexed Gloucester Township in July 1950, since the city already had a Churchill Avenue. Between Bank Street and Industrial Avenue the drive passes through Ridgemont, Alta Vista and Riverview, and in Riverview, just north of Smyth Road, sit the Ottawa Hospital's General Campus and the Children's Hospital of Eastern Ontario.
The Hawkesbury office is on Main Street East in a town on the Ottawa River, part of the United Counties of Prescott and Russell. Franco-Ontarians make up 89% of Hawkesbury's population, and the Long-Sault Bridge crosses to Grenville, Quebec.
In Toronto, the firm's address is Suite 1600 at 2300 Yonge Street, the second office tower built at the Yonge Eglinton Centre. The two-tower complex stands at the northwest corner of Yonge and Eglinton and connects to Eglinton subway station by an underground tunnel. Senior associate Alison Gilmour, a Waterloo resident since 1999, practises out of the Waterloo, Toronto and Ottawa offices.
Frequently asked questions
Will Burn Tucker Lachaîne challenge a denied disability claim on my mortgage loan insurance?
Yes. If your claim is denied, the firm is there to challenge the decision. One of the common reasons a mortgage lender's insurer turns these claims down is an error on the medical questionnaire, where a question was broad and hard to interpret.
I'm a lawyer who doesn't do injury work. Can I refer a client to Burn Tucker Lachaîne?
Yes. As of August 2017, many of the firm's clients were referred by lawyers who don't focus on personal injury work, and it had referral fee arrangements with a number of lawyers. It was also open to discussing more of them, in line with the Law Society's rules.
Can the firm help an Ontario teacher whose OTIP disability benefits were cut off?
Yes. The firm's disability lawyers have dealt with claim disputes involving every insurer that covers Ontario's education workers. Some teachers are covered by Teachers Life or Sun Life instead, and whichever company insures you, the team has experience challenging a decision to terminate or deny your claim.
Will Burn Tucker Lachaîne take a disability claim from Manitoba or Atlantic Canada?
Yes. Its offices are in Toronto, Ottawa, Hawkesbury and Waterloo, but it handles matters in the Atlantic and Western provinces and in Northern Ontario too. Alison Gilmour joined the Manitoba Bar in 2023 and has served as counsel of record in many Manitoba King's Bench cases.
I'm a physician whose disability claim was denied. Does the firm handle claims for doctors and dentists?
Yes. Its lawyers represent physicians throughout Ontario and in other provinces. Dentists get advice on their disability benefit applications, and the firm will appeal a denial. It has also challenged denied disability claims for engineers.
Can I work with Burn Tucker Lachaîne in French on my injury claim?
Yes. Éliane Lachaîne's practice is bilingual, in English and French, and Krista Potter, who's originally from Sudbury, is fully bilingual and advocates for clients in both languages.
Does Burn Tucker Lachaîne take impaired driving crashes that involve a bar's liability?
Yes. Drunk driver accidents, including bar and tavern liability, are among the motor vehicle accident claims Burn Tucker Lachaîne handles.
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This listing was generated by AI from public sources in October 2026. It may contain errors, and we can’t guarantee it’s accurate or complete. Before you rely on anything here, verify it on the firm’s own website. Verify licence status in the Law Society of Ontario directory ↗